CARE call

Are you worried about the condition of your child in hospital?

You know your child best.

Tell your nurse if have any concerns or a ‘gut feeling’ about your child’s health. You can ask us to explain anything you don’t understand about your child’s condition or treatment plan.

We are here to help and we will listen to you.

There are different ways to let us know that you are worried. The CARE Call steps will help you progress your concerns.

CARE Call is different depending on whether you are in the PCH Emergency Department or staying with us on the wards.


Icon of an ambulance         Icon of a head with a ECG heart rate superimposed

In the Emergency Department

Follow the steps for the Triage area and waiting areas of the PCH Emergency Department.



Staying in hospital

If your child or young person is a patient on one of our wards,
find out about what steps to take when you need to escalate your concerns.

What signs to look for

Before escalating your concerns, there are some signs you can look for.

Is your child breathing:

  • OK
  • faster
  • slower
  • noisy
  • laboured (difficulty breathing).

Is your child:

  • confused or muddled
  • floppy
  • crying differently
  • more sleepy
  • behaving differently
  • restless
  • moving around a lot
  • unusually quiet and still
  • in pain or saying somewhere hurts
  • shivering or shaking with a fever

Does your child:

  • look more pale or flushed than usual
  • look puffy or sweaty
  • have a rash or marks on their body
  • feel unusually hot or cold to touch.

Have you noticed a difference in your child

  • wee or poo
  • eating or drinking
  • vomiting.