Emergency Department

When you are visiting our Emergency Department, the CARE Call process is a little different depending on where you are.

Take a look at the process for when you have arrived at the Emergency Department and are in the Triage area and for when you are in the waiting rooms.

 

Triage area

Are you worried your child is getting worse or needs to be seen immediately?

We will listen to you.

There are different ways to let us know that you are worried. 

Follow the CARE Call steps to progress your concerns.

CARE call steps

 CARE call step 1   

Step 1

Talk to the Triage Nurse

Go to the nurse station to raise your concerns and ask for an assessment.

     
 CARE call step 2  

Step 2

Talk to the Nurse Coordinator

Ask a staff member to speak to the Nurse Coordinator in charge of the Emergency Department.

They will be wearing a yellow sash around their neck.

Tell them about your concerns and ask for an assessment.

     
 CARE call step 3  

Step 3

Make the CARE call

If you think the condition of your child is urgent, or your concerns still have not been heard,
you can make a CARE call on 6456 0337.

What will happen when you make the call?

Making a CARE Call will reach the Medical Emergency Team (MET), who will ask for:

  • your name
  • your child’s name
  • the ward and bed number.

Someone from the MET team will come and provide an urgent review.

When you shouldn't make a CARE Call

If you have complaints or feedback about something other than the urgent condition of your child, please speak to your nurse or use one of the other feedback options to tell us what you think.

Language Assistance

For language assistance, please speak to one of our staff or call the Translating and Interpreting Service (TIS) on 131 450 to facilitate your call.

Waiting areas

Are you worried your child is getting worse?

We will listen to you.

There are different ways to let us know that you are worried.

Follow the CARE Call steps to progress your concerns.

CARE call steps

 CARE call step 1   

Step 1

Talk to a nurse or doctor

Go to the nurse station to talk to a nurse or doctor about your concerns and ask for an assessment.

     
 CARE call step 2  

Step 2

Talk to the Nurse Coordinator

Ask a staff member to speak to the Nurse Coordinator in charge of the Emergency Department.

They will be wearing a yellow sash around their neck.

Tell them about your concerns and ask for an assessment. 

     
 CARE call step 3  

Step 3

Make the CARE call

If you think the condition of your child is urgent, or your concerns still have not been heard,
you can make a CARE call on 6456 0337.

What will happen when you make the call?

Making a CARE Call will reach the Medical Emergency Team (MET), who will ask for:

  • your name
  • your child’s name
  • the ward and bed number.

Someone from the MET team will come and provide an urgent review.

When shouldn’t I make a CARE Call?

If you have complaints or feedback about something other than the urgent condition of your child, please speak to your nurse or use one of the other feedback options to tell us what you think.

Language Assistance

For language assistance, please speak to one of our staff or call the Translating and Interpreting Service (TIS) on 131 450 to facilitate your call.