Coronavirus: Visiting or staying at PCH

Coronavirus visiting or staying at PCH
May 29, 2020

Last updated: 5 June 2020

Visitor screening checkpoint

Visitors and outpatients will now be screened at our checkpoint on arrival to PCH between 7am and 7.30pm, 7 days a week. The screening does not apply to Emergency Department visitors or inpatients.

The screening involves being asked a series of questions about you and your child's health.

To protect everyone from the current risk around Coronavirus (COVID-19), we have implemented a number of changes to ensure that you are kept safe.

While you're with us, please ensure that you:

  • use the hand sanitiser stations around the hospital
  • wash your hands regularly
  • cover coughs and sneezes with a tissue or your inner elbow
  • keep a safe distance of 1.5m between yourself and others.

    If you feel unwell

    If you are at PCH and you start to feel unwell, please speak to a staff member immediately.
    We appreciate that some of these changes can be challenging, but please remember that our staff are here to help, so treat us with respect.

    Visiting PCH

    When you visit PCH for an outpatient appointment, to collect medication or equipment or as an inpatient, you might notice some changes.

    Visiting guidelines

    There are changes to how many people can attend an Outpatient appointment, the Emergency Department and to visit a patient in the hospital.
    Read more here.

    Accessing the hospital

    The Northern entrance (closest to the grassed area by the multistorey carpark) and the Main entrance to PCH are temporarily closed.
  • Families and visitors must use the Emergency Department entrance at the southern end of Hospital Avenue or the entrance via the PCH basement carpark to enter the building.
    Read more here.

    Visitor screening checkpoint

    Visitors to the hospital and outpatients will now be screened at our Visitor Screening Checkpoint on arrival to PCH via the Emergency Department entrance or the basement carpark entrance. The checkpoint will be open 7am – 7.30pm, 7 days a week and you will be asked a series of questions about you and your child’s health.

    Retail and amenities

    There have been changes to the opening of retail, food, facilities and amenities at PCH.
    Read more about these changes here:

    Outpatient appointments

    Outpatient appointments are still going ahead but you might notice some changes.

    There may be other ways of attending your appointment. Some Outpatient departments are contacting families to organise alternative ways of attending your appointment including Telehealth. They will be in contact with you directly prior to your appointment if this is suitable for your child.

    We recommend that you try and keep your outpatient appointment, so you won’t need to wait again for a new rescheduled appointment. For some patients, it is very important that they attend their Outpatient appointments, as their health may be compromised if they do not attend or change their appointment. If you are concerned about taking your child to their Outpatient appointment, please speak directly to their treating team.

    When you should change or cancel your appointment

    We recommend that you change your Outpatient appointment if:

    • You or your child is unwell with a fever, sore throat, cough, runny nose or shortness of breath. In this instance testing for Coronavirus may be appropriate through your GP or your nearest COVID clinic. Call the Coronavirus information helpline on 13 COVID (13 268 43).
    • You are in self-isolation at home after returning from travel or you or your child have had close contact with a known case of Coronavirus.

    Please call Outpatient Direct on 1300 855 275 to reschedule or cancel an Outpatient appointment.

    Surgery at PCH

    Some category 2 and 3 surgeries  are slowly being reintroduced at PCH, ensuring the safety and wellbeing of our patients and families.

    Families and carers will be contacted individually about their upcoming surgery at PCH by the Surgical Waitlist team. Category 1 surgeries will continue as usual.


    To change or cancel your appointment, please call the number on the bottom of your outpatient letter, or Outpatient Direct on 1300 855 275.

    There may still be other ways of attending your outpatient appointment, including by telephone or video conferencing (Telehealth).