Introducing the Emergency Telehealth Service

July 13, 2020

A new Child and Adolescent Health Service (CAHS) Emergency Telehealth Service (ETS) launched today will provide urgent support to children and young people experiencing a mental health crisis as an alternative to attending a metropolitan hospital emergency department for mental health assessment.

Run by the Child and Adolescent Mental Health Service (CAMHS), the Emergency Telehealth Service (ETS) will provide support for young people, families and carers experiencing an urgent mental health crisis. This includes mental health advice, crisis management, assessment and referral to the most appropriate service depending on need.  

With the support of specialist clinicians, it will also provide telephone consultation, advice and support to other professionals in metropolitan emergency departments and community settings including GPs, non-government mental health services and school professionals. 

The ETS will also offer telehealth follow-up appointments for children and young people who have used the service during non-business hours.

Funded by the Mental Health Commission initially for six months, the service will run from 8am to 2.30am seven days a week and can be accessed on 1800 048 636.

Read more about the ETS here.