Visitor guidelines

PCH main entrance with family

To help keep our sickest kids safe, we have some visitor guidelines that you need to follow when you visit us at PCH.

Coronavirus: Visiting restrictions

When you visit PCH, you will find the following restrictions in place:

  • Visitor numbers restriction
  • Visitor screening survey
  • Infection control restrictions.

Details on these restrictions are below.

Coming to PCH

Stay at home if you are unwell

To minimise the spread of germs and infections, all visitors must be free of infectious diseases and viruses such as colds and the flu when they visit.


A maximum of two people are able to visit a patient at a time. This includes children under 16.

Outpatient appointments and Emergency Department

A maximum of two people may accompany a patient. This includes children under 16.

If you have any concerns about these changes, please speak to your treating team.

Arriving at PCH 

All visitors must enter via the Main Entrance, PCH Basement Carpark Entrance or the Emergency Department Entrance.

You must complete a COVID-19 Visitor Screening survey before you can enter the hospital.

Visit the Hospital map for locations of these entrances.

While you're here

Accessing the wards

Access to the wards is controlled via an intercom service to ward reception. Some wards (such as Paediatric Critical Care and the Neonatal Intensive Care Unit) have additional criteria and nursing staff within these areas will advise you on what these are.

Visiting hours

Parents, families and carers are encouraged to spend as much time with their child as possible and can visit them on the ward at any time.

Hospital visiting hours for other visitors are from 7am to 12pm and 2pm to 7.30pm.

After hours access

Main entrance

Weekdays: 6.30am to 9pm
Weekends: 6.30am to 8.45pm

Northern entrance

Accessible by staff only.

After these hours, parents and carers will need to use the Emergency Department entrance and can only access ED and the Green lifts (a shutter restricts access in the concourse between ED and the PCH main entrance and atrium).

Please note: If your child is booked for an operation, both Surgical admissions on Level 3 and the Pink lifts are not accessible until 6.30am.

PCH Security

Your safety and security is of great importance to us. If you see any behaviour you're concerned about, or you feel may impact on you or your child's safety, please speak to a staff member immediately or call PCH Security on 6457 1399.

Read more about Safety and security at PCH.

Bringing gifts

Visitors are welcome to bring or send gifts to inpatients, however balloons must be latex-free and some wards will not allow flowers due to hygiene, infection control and allergy reasons.