Welcome to ED
Welcome to ED guides you through what to expect when you visit our Emergency Department. It's also available in additional languages.
Visitors to PCH ED
Two people are able to accompany a patient to ED at a time. Please check the visitor guidelines before you arrive.
Checking in at ED
When you go through to the Triage waiting area in PCH ED, take a ticket from the check in kiosk.
When your number is called, you will see a specialist emergency triage nurse who make a quick assessment of the urgency of your child’s condition. Once this assessment is complete, your child will be allocated a score on the triage scale. You'll then be taken through to the Pod waiting areas to seen by a nurse or doctor.
Why you might have to wait
The triage process in ED means that the sickest children are seen first. PCH ED staff may not be able to give you a waiting time to see a doctor as this may change depending on the severity, urgency and number of all patients currently in ED.
If we are busy and you have to wait, we appreciate your patience and we will see you as soon as possible.
Check the current activity status of PCH’s Emergency Department here or on the screens in Triage or the waiting area between Pod A and B.
What to bring
If possible, please bring along the following items with you to ED:
- Your Medicare card and any concession cards with your child’s details
- Private health insurance details (if you would like your child admitted as a private patient)
- A list of your current medications
- Any x-rays, ultrasounds, scans that may be related to your child’s condition
- The name of your GP
- For overseas visitors/students: your child’s passport and health insurance details.
While you’re here, there are a number of
facilities you can access including family lounges, food and retail and more.