Coming to Emergency

If it's a life-threatening emergency

If your child has a life-threatening medical emergency or condition call 000 and ask for an ambulance.

In an emergency situation, please go to your nearest hospital emergency department.

If you are not sure what to do, call HealthDirect Australia on 1800 022 222 for free health advice 24 hours a day, 7 days a week.

 

PCH Emergency Department (PCH ED) provides services for children who are 15 years old or under.

This can be extended to the age of 18, if they have a pre-existing medical condition which they are still receiving care for at PCH. 

Mental Health clinical nurse specialists support mental health assessments in the PCH ED for children who are 15 years of age or under.

PCH response to COVID-19

Check the current restrictions to visiting and staying at PCH because of COVID-19.

Check how busy we are

Check the current activity status of PCH’s Emergency Department here.

When you should come to ED

Join Dr Kate Bradman, a Senior Doctor in the PCH Emergency Department at PCH as she explains when you should bring your child to a hospital Emergency Department.

 
If your child has an urgent medical condition such as:
  • an accident or an injury such as a burn, broken bone or injury to the head
  • is very unwell
you can bring them to the Emergency Department (ED) at PCH or your nearest hospital emergency department.

Call 000 for an ambulance

If your child has:

  • collapsed, is unresponsive or unconscious
  • no obvious pulse or heartbeat
  • anaphylaxis or a severe allergic reaction
  • seizure or fit
  • extreme pain or irritability
  • difficulty breathing
  • extremely fast breathing
  • noisy breathing
  • abnormal colour - blue, mottled, pale or ashen
  • major injuries
  • bleeding for >10 minutes despite pressure or adequate first aid.

Go to your nearest Emergency Department 

If your child:

  • has a non-blanching rash (it does not fade when you press it)
  • constant severe pain
  • burns
  • possible broken bones
  • head injury with loss of consciousness, confusion or persistent vomiting
  • swallowed a button battery or magnets
  • has a fever of less that 38 degrees in a baby less than three months old
  • wheezing or fast breathing
  • not drinking fluids in a child who has vomiting and diarrhoea
  • expressing suicidal thoughts or self-harm.

See your:

  • doctor or GP
  • visit an Urgent Care GP - urgent (required on the day), but non-life threatening injury and illness
  • call HealthDirect (1800 022 222), 24 hours a day, 7 days a week

If your child has a:

  • fever
  • cough
  • runny nose
  • ear pain
  • new rash that fades when you press it
  • mild irritability
  • mild pain that comes and goes.
Travelling to PCH ED

Our Emergency Department (ED) is located at 15 Hospital Avenue in Nedlands, on the QEII Medical Centre site.

If it is safe to take your child to hospital, you can use the patient set down area outside the ED main entrance on Hospital Avenue, Nedlands. 

These are 15 minute short term parking bays for pick up and drop off, after which you will be required to move your car. There are also other options for transport to PCH.

If your child has a life-threatening medical emergency, call 000 and an ambulance will transport them directly to the PCH ED.

Patient set down area map at PCH

When you arrive

Visitors to PCH ED

Two people are able to accompany a patient to ED at a time. Please check the visitor guidelines before you arrive.

Checking in at ED

When you go through to the Triage waiting area in PCH ED, take a ticket from the check in kiosk.

When your number is called, you will see a specialist emergency triage nurse who make a quick assessment of the urgency of your child’s condition. Once this assessment is complete, your child will be allocated a score on the triage scale. You'll then be taken through to the Pod waiting areas to seen by a nurse or doctor.

Why you might have to wait

The triage process in ED means that the sickest children are seen first. PCH ED staff may not be able to give you a waiting time to see a doctor as this may change depending on the severity, urgency and number of all patients currently in ED. 

If we are busy and you have to wait, we appreciate your patience and we will see you as soon as possible. 

Check the current activity status of PCH’s Emergency Department here.

What to bring

If possible, please bring along the following items with you to ED:
  • Your Medicare card and any concession cards with your child’s details
  • Private health insurance details (if you would like your child admitted as a private patient)
  • A list of your current medications
  • Any x-rays, ultrasounds, scans that may be related to your child’s condition
  • The name of your GP
  • For overseas visitors/students: your child’s passport and health insurance details.
While you’re here, there are a number of facilities you can access including family lounges, food and retail and more.
While you are here

If you are worried your child is getting worse

We will listen to you and there are different ways to let us know that you are worried.

Following the CARE Call steps for the Triage and waiting areas of ED will help you progress your concerns.

While you are waiting

  • Do not give your child anything to eat or drink while waiting without checking with one of the nurses or doctors.
  • Do not give your child any medications while in hospital without discussing with their nurse or doctor first.
  • Please tell a nurse or doctor if your child is in pain or has taken any medication or pain killers in the last 24 hours (including paracetamol or ibuprofen). Let us know if your child has any allergies.

Where are the...

Toilets

Are located:

  • inside the ED near Pod C
  • Immediately outside the ED triage waiting area near the Green lifts.

Please follow the signage or ask a staff member if you are unsure.

Parenting room

A changing table and breastfeeding room is located between the Green lifts and the vending machines outside ED.

Drink fountains

Water is available in the Beverage Bay near the Pod C waiting area.

Food and drink

  • Free tea and coffee facilities are located at the Beverage Bay inside ED near the Pod C waiting area
  • Vending machines selling snacks and drinks are located outside ED near the Green lifts
  • Little Lion Cafe is near the main entrance on Ground Level
  • The Food Hall is located on Level 1, accessible via the Pink lifts or the stairs outside Little Lion Cafe on Ground Level
  • small convenience store, Xpress Zone, is located on the Ground floor of the QEII multideck carpark and is open Monday to Saturday, 7am to 8pm. 

Public payphones

Located outside ED in the corridor that connects ED to the hospital.

ATM

Located outside ED in the corridor that connects ED to the hospital.

Safety and security

Your safety and security is of great importance to us. If you see any behaviour that you are concerned about, or you feel may impact on you or your child’s safety, please contact a staff member or PCH Security on 6457 1399 immediately.

Zero tolerance for abuse

To ensure everyone's safety, we have zero tolerance policy for abuse and aggression. 

Anyone who is physically or verbally abusive or aggressive will be asked to leave immediately and security will be called if necessary. 

Taking photos or filming

For the patients and family or carers and our staff privacy and confidentiality, we ask that you don't take photos or film while you are at PCH.

Hours

The PCH Emergency Department is open every day of the year, 24 hours a day.

Location

Emergency is located at the Southern entrance of PCH.

Find out more about how to get here, and where to park.

Health advice

You can call HealthDirect on 1800 022 222, 24/7 for free health advice.

Contact us

Phone

6456 2222 (PCH Switch)