Welcome to ED
Welcome to Perth Children's Hospital Emergency Department.
We are here to help your child get the care they need.
We care for children aged 15 or under with medical or mental health emergencies. It is free for Australian citizens or residents.
Perth Children’s Hospital is also called PCH. Emergency Department is also called ED.
Languages available
Ask for an interpreter if you don't understand or to help you speak with us. The service is free.
Waiting times
It can be busy in the Emergency Department with lots of sick children waiting to be seen. The sickest children are seen first. The order and waiting times are the same if you arrive by ambulance, and you check these times on the screens in Triage or the waiting room for Pod A and B.
Please tell us if you plan to leave before we have treated your child.
What happens in the Emergency Department
Triage
Triage helps staff decide how quickly your child needs to be seen by a doctor. They will check your child and ask you some questions.
Wait to be seen
You will go inside the Emergency Department to wait for a nurse or doctor to see your child. A clerk will ask you some questions while you are waiting.
Seen by the nurse or doctor
They will ask questions and check your child to help understand what is wrong.
Talk with your nurse or doctor
The doctor or nurse will explain what is wrong and what your child needs.
Ask us questions at any time.
Tests and treatment
Your child might need a blood test, x-ray, or some other tests to find out what is wrong. They may also receive treatment while in the ED. You may need to wait during this time.
Wait to leave or stay for more treatment
Your doctor may need to observe your child to ensure they are not getting worse or to see their response to treatment. You will get any instructions before you leave. If your child needs to stay for more care, they will be moved to another room in the hospital.
Meet your healthcare team
There are lots of people who help care for your child.
If you think your child is in pain
Please talk to a nurse who will assess your child and organise appropriate pain relief.
Are you worried your child is getting worse? We need to know
If your child seems sicker or is behaving unusually, tell us right away. You know your child best. We will listen to you.
If your English is limited say ‘Emergency Waiting Room’ or just your room number.
Where are the...
Toilets
Are located:
- inside the ED near Pod C
- Immediately outside the ED triage waiting area near the Green lifts.
Please follow the signage or ask a staff member if you are unsure.
Parenting room
A changing table and breastfeeding room is located between the Green lifts and the vending machines outside ED.
Drink fountains
Water is available in the Beverage Bay near the Pod C waiting area.
Food and drink
- Free tea and coffee facilities are located at the Beverage Bay inside ED near the Pod C waiting area
- Vending machines selling snacks and drinks are located outside ED near the Green lifts
- Little Lion Cafe is near the main entrance on Ground Level
- The Food Hall is located on Level 1, accessible via the Pink lifts or the stairs outside Little Lion Cafe on Ground Level
- A small convenience store, Xpress Zone, is located on the Ground floor of the QEII multideck carpark and is open Monday to Saturday, 7am to 8pm.
Public payphones
Located outside ED in the corridor that connects ED to the hospital.
ATM
Located outside ED in the corridor that connects ED to the hospital.
Safety and security
Your safety and security is of great importance to us. If you see any behaviour that you are concerned about, or you feel may impact on you or your child’s safety, please contact a staff member or PCH Security on 6457 1399 immediately.
Zero tolerance for abuse
To ensure everyone's safety, we have zero tolerance policy for abuse and aggression.
Anyone who is physically or verbally abusive or aggressive will be asked to leave immediately and security will be called if necessary.
Taking photos or filming
For the patients and family or carers and our staff privacy and confidentiality, we ask that you don't take photos or film while you are at PCH.
Going home
When your child is ready to go home, the doctor or nurse will give you some information about what you need to do to care for your child. Please ask us any questions you may have. We may also give you a letter for your local doctor.
When you are home
Follow any instructions given to you by the doctor. If you are worried that your child is not getting better, you can:
Compliments and complaints
Have a compliment or complaint about your experience with us? Tell us over under compliments and complaints.
What did you think?
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