Interpreter service

Who we are 

PCH provides an interpreter service for children and families who cannot effectively communicate in English. This includes people from culturally and linguistically diverse backgrounds, Aboriginal people and Deaf or hard of hearing people who communicate in Auslan.

If you have any difficulties communicating with our staff in English, you can ask for an interpreter any time you need help. Our staff can arrange for a professional interpreter to talk to you face-to-face, via videoconference or by telephone.

It is important to us that you understand all information given to you, services being offered and feel comfortable signing any required documentation. 

Interpreter services are available 24 hours a day, seven days a week and are provided to patients and their families free of charge.

In hospital

While you are in hospital, you can ask a staff member for an interpreter at any time and we will help you find the right one for your needs.

At home

If you are at home and need to contact a staff member, call the Translating and Interpreting Service (TIS) (external site) on 131 450 and follow the prompts to be connected to the staff member at PCH. This service is available 24 hours a day, seven days a week.

If you would like to request that an interpreter be present at an appointment at PCH, please call the PCH Interpreter Service on 6456 4724.

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