Project Reference Groups

Find out about our project reference groups for service improvements.   

Child and Family Centred Care (CAFCC) Project Reference Group  

The Consumer Engagement team is leading a project to improve the consistency of Child and Family Centred Care (CAFCC) across CAHS through organisational culture change. Consumer experience feedback data (e.g. complaints, contacts and survey data) shows that practice varies across services. 

There is demonstrated evidence for the positive impacts CAFCC has on short and long term health outcomes, consumer experience, staff experiences and reduced costs for delivering care. We want to further develop our capabilities as a child and family centred organisation so their consumers can hold high expectations for how clinical staff across the service will partner with them in their care, even when the care delivered differs. 

We have a unique opportunity to develop skills and expectations for partnering in care within children and young people, and their parents, families and carers to establish lifelong positive habits, attitudes, behaviours and relationships with their healthcare provider that will impact their future interactions with services and improve their health outcomes across their lifespan.

This project aims to:

1. Collaboratively engage staff and consumers in defining CAFCC practice at CAHS.
2. Build awareness of staff and consumers of expectations for collaborative care partnerships, informed consent and healthcare rights through project engagement activities and communications.
3. Create improved clarity and direction of what is expected of staff through governance, policy and process which will impact their behaviours and practice of child and family centred care.
4. Develop the knowledge and skills of the workforce to implement CAFCC through training, development activities and access to information.
5. Build the capacity of consumers through health promotion, education and health literacy initiatives.

What is the role of the CAFCC Project Reference Group?

The main duties of the reference group are to:

• Provide direction on the project plan, objectives, scope and deliverables and monitor progress in achieving these
• Define project activities that should be undertaken to achieve changes in CAFCC practice
• Review and manage project risks
• Ensure staff and consumer engagement in the project that will support changes in culture and practice.