COVID-19: Visiting and staying at PCH

COVID-19 is a coronavirus first identified in Wuhan, Hubei Province, China in December 2019. It is a new strain of coronaviruses that hasn’t previously been identified in humans. COVID-19 is closely related to SARS and in the same family of viruses as MERS.

Want to explain what Coronavirus is to kids? Download What is Coronavirus (PDF 5MB).

To protect everyone from the current risk around COVID-19, we have implemented a number of changes to ensure that you are kept safe.

While you're with us, please ensure that you:

  • use the hand sanitiser stations around the hospital
  • wash your hands regularly
  • cover coughs and sneezes with a tissue or your inner elbow
  • keep a safe distance of 1.5m between yourself and others.

If you feel unwell

If you are at PCH and you start to feel unwell, please speak to a staff member immediately. We appreciate that some of these changes can be challenging, but please remember that our staff are here to help, so treat us with respect.

Visiting PCH

When you visit PCH for an outpatient appointment, to collect medication or equipment or as an inpatient, you might notice some changes.

Visiting guidelines

There are changes to how many people can attend an Outpatient appointment, the Emergency Department and to visit a patient in the hospital. Read more here.

Visitor screening

A screening process is in place for all people who visit our hospital. To enter the hospital for an outpatient appointment, to be admitted as an inpatient or to visit someone, you will need to have completed a Visitor screening survey. The survey is a series of questions about your health and where you have been in the last 14 days. You will be answering these questions on behalf of yourself and the people you are with every day you attend PCH, and will need to show them to a staff member to receive a 'Screened' sticker.

Complete the survey here: 

Retail and amenities

There have been changes to the opening of retail, food, facilities and amenities at PCH. Read more about these changes here:

To change or cancel your appointment, please call the number on the bottom of your outpatient letter, or Outpatient Direct on 1300 855 275.

There may still be other ways of attending your outpatient appointment, including by telephone or video conferencing (Telehealth).