Who we are

PCH is committed to providing the most appropriate care as close as possible to your home. 

As part of this commitment, we offer video consultations so you can hold your outpatient appointments with your clinician via a free video call through our secure Telehealth service.

A telehealth appointment is just like any other medical appointment. The only difference is you will be seeing your specialist on a screen. 

The service can be accessed from your local health centre, home computer, smartphone or tablet device via the internet.

Ask your clinician if an outpatient appointment via Telehealth is an option for you.

Booked appointments via Video Call

Video Call consultations can save you time, money and the inconvenience of travelling away from home.

Important: This program is only compatible with Google Chrome. Install here:

If you are not currently in Google Chrome, open Google Chrome and navigate to this page to continue. You will also need a web-camera, speakers and microphone (already built into laptops or mobile devices). 

If you have a booked video consultation, please click the relevant link below to start your call or test your set up. 

For more information about Video Call consultations see the Frequently Asked Questions below or read the Attending your appointment via a video call brochure.

Test call

Please ensure that you do a test call at least one week before your booked appointment and again on the day of your appointment. 

Start your video consultation

When you are ready, click on the link below to connect to your appointment and start your video consultation. 

  • Please refer to the FAQs below for more information to help you prepare for your appointment.
  • More information can also be found in the video call setup guide (external link).
  • If you have questions, please contact the Telehealth Service.

Frequently Asked Questions

What do I need for my appointment?

  • A modern desktop or laptop computer (Windows or Mac) with the latest version of the Google Chrome web browser installed
  • A web camera, speakers and a microphone (usually built-in to laptops)
  • Tablet devices and smartphones can be used but are not recommended
  • A reliable internet connection
  • A private, well-lit area where you will not be disturbed during the consultation.

If you do not have access to the required equipment or a suitable internet connection it may be possible to attend your consultation with a participating GP or at your community health facility.

How do I prepare for my video call?

  • Use the test call button and run through the routine checks to ensure your computer is ready to make a video call. We recommend you try this one week before your appointment.
  • Have any relevant documents available. For example, x-rays or pathology tests.
  • Ensure you have your Medicare card with you at the time of your appointment.

What will it cost me?

Video call consultations are free.

If your GP participates in your video call consultation, you will need to ask them if there will be any additional charges.

What if I can’t make my appointment?

Your appointment letter will explain how to reschedule your video call consultation.

Will the consultation be recorded?

The same privacy and confidentiality rules apply to video consultations and face-to-face appointments. Your video call consultation will not be recorded. As with any face-to-face consultation, documentation of the consultation will go into your child’s medical record.

Where can I get more information?

Read the video call setup guide. If you still have questions, contact Child and Adolescent Health Service Telehealth Coordinator, Robert Proctor, on 6456 0525 or via email at


If the video call test tells you that your internet connection speed is too slow to make a video call, that your web browser is not the right one, or if you encounter other problems, check if information contained in the video call setup guide can help you resolve the problem.

If you still cannot resolve the issue, contact the Telehealth Coordinator.

You may be asked to complete a survey after your appointment to help us improve the service. If you do not wish to participate in the survey, simply close the browser window. 

Contact us 

Telehealth coordinator: 6456 0525

More information

Video call setup guide