CARE call

Are you worried about the condition of your child in hospital?

Make the call and respond early with CARE call. 

CARE call is only for inpatients who are staying at Perth Children’s Hospital.

Your child’s condition in hospital

At Perth Children’s Hospital, we understand you know what’s normal for your child.

You know your child better than anyone. If you are worried that your child’s condition is getting worse, we want you to tell us.

There are different ways to let us know that you are worried. The CARE call steps are here to help you deal with your concerns.

If your child’s condition is getting worse in hospital and you don’t feel that your concerns are being heard, you can use the CARE call for an urgent review of your child’s condition.

What to look for

Is your child’s breathing:

  • Ok
  • Faster
  • Slower
  • Noisy?

Is your child:

  • Confused or muddled
  • Irritable
  • Crying differently
  • More sleepy
  • Behaving differently?

Have you noticed a change in your child’s:

  • Wee or poo
  • Eating or drinking
  • Vomiting?

Does your child look?

  • Paler or more flushed than usual
  • Blotchy
  • Puffy
  • Sweaty
  • Or have a rash or marks on their body?

Is your child:

  • Restless
  • Moving around a lot
  • Lying still
  • In pain or saying it hurts somewhere?

CARE call steps

 CARE call step 1   

Step 1

Talk to your child’s nurse or doctor

Use the bedside call bell or go to the nurses’ station to talk to your child’s nurse or doctor about your concerns and ask for an assessment.

     
 CARE call step 2  

Step 2

Talk to the Nurse Coordinator

Ask to speak to the Nurse Coordinator in charge of the ward. They will be wearing a yellow sash around their neck.

     
 CARE call step 3  

Step 3

Make the CARE call

If you think the condition of your child is urgent, or your concerns still have not been heard, you can make a CARE call. Find out more about to make the call in our brochure.

What will happen when you make the call?

Making a CARE Call will contact the Medical Emergency Team (MET), who will ask for:
  • Your name
  • Your child’s name
  • The ward and bed number.
The MET doctor will come to provide an urgent review.

When shouldn’t I make a CARE Call?

CARE call is only for inpatients who are staying at Perth Children’s Hospital.

If you have a complaint or feedback about something other than the urgent condition of your child, please speak to your nurse or visit our Compliments and complaints.

Download the CARE call brochure (PDF 2.9MB)