Medication pre-ordering

Changes to PCH metropolitan home delivery service

PCH Pharmacy offers home medication delivery for:

  • patients and families in regional, rural and remote areas (free of charge); and
  • patients and families in the greater Perth metropolitan area ($20 fee applies).

Over the last 12 months, in response to pandemic restrictions, PCH Pharmacy has been waiving the delivery fee for medication delivery to patients and families in the greater Perth metropolitan area. This was due to high COVID-19 community transmission and significant restrictions to visitor access on the PCH site.

In line with the end of the WA State of Emergency and pandemic restrictions to travel and movement, the metropolitan home medication delivery service will return to the standard $20 charge (per delivery) from the week commencing Monday 13 February 2023.

Please note, medication deliveries to regional, rural and remote areas will continue to be provided free of charge.

Physical collection from PCH Pharmacy remains available between 8:45am and 5pm Monday to Friday (excluding public holidays).


Our Medication pre-ordering service allows you to email us with the details of your prescription and have it ready for collection or home delivery.

Getting your medications

Preparation of your medications takes at least three business days, so we can prepare your prescriptions.

We offer two options to get your medications:

  • Collection from PCH Pharmacy at Perth Children’s Hospital
  • Home delivery to regional or metro areas

Collection from PCH

After emailing the PCH Dispensary, you will receive an automated reply confirming that your email has been received. When your child’s outpatient prescription is ready for collection or delivery, we will send you an SMS to notify you. Please allow at least three business days' notice. 

When you collect your medications, please bring your original prescription.

For PCH Pharmacy location and opening hours, refer to 'Hours and Location'.

Home delivery 

PCH Pharmacy offers home delivery for:

  • Regional, rural and remote patients (free of charge)
  • Metropolitan and Greater Perth Region patients (temporarily free of charge)

Please view our map for the metropolitan and Greater Perth delivery areas.

Once you have submitted your pre-order, please mail your original prescriptions to PCH (Perth Children’s Hospital, Outpatient Pharmacy, Locked Bag 2010, Nedlands WA 6909) immediately. For urgent supplies, please use Express Post.

When your medications are ready for delivery, you will receive an SMS. You will be asked to call PCH Pharmacy on 6456 0190 and select option 2 to confirm your address and provide your payment details for medication and courier charges (if applicable).

You will need to allow for three to five working days for medication orders to be processed and sent to your address.

New medications or advice

One of the PCH Pharmacists will provide counselling for all new or changed medications via phone, as well as any other queries relating to your child’s medications.

How to pre-order your medications

You just need to email us at with:

Parent or carer details:

  • Full name
  • Phone number

Child’s details

  • Full name
  • Patient identification number (UMRN)
  • Date of birth
  • Weight (kg)

Medication details

  • Medication name(s)
  • Number of months' supply needed (maximum of one-month PBS and up to three months non-PBS)

Whether you will be collecting from PCH or would like home delivery

  • Collection requires at least three business days’ notice.
  • Home delivery requires you to send us the original prescription in the mail

Scanned photos of each of the prescriptions you require attached

Pharmacy prescription examples

  • If your prescription is new, you will need to attach the patient/pharmacist prescription form
  • If your prescription has been dispensed before or is a repeat, you will need to attach the patient/pharmacist form and the yellow repeat form

Details of other medications your child might be taking. This includes:

  • Prescribed by your GP or specialist
  • Vitamins
  • Supplements
  • Herbal remedies
  • Inhalers
  • Creams
  • Items bought at a Pharmacy or Health Food store
  • Advice on any previous allergies or drug reactions your child may have had or has

Contact us 

Pharmacy Reception

Phone: 6456 0190 (Option 4)

Outpatient Pharmacy

Phone: 6456 0190 (Option 2)

Oncology Outpatient Pharmacy

Phone: 6456 0190 (Option 3)

Hours and Location 

Outpatient Pharmacy 

  • Level 1, turn right out of the Pink Lifts
  • Monday – Friday, 8:45am – 5pm
  • Weekends and public holidays: Closed

Oncology Outpatient Pharmacy

  • Level 1, near the entrance to Ward 1A
  • Monday – Friday, 8:30am – 5pm
  • Weekends and public holidays: Closed