Coronavirus update

Last updated: 23 March 2020

PCH Pharmacy is working to ensure that our families have the medicines they need during this time.

We are currently receiving a high volume of requests to have prescriptions collected early.

Please know that:

There is no shortage of medicines in Australia in response to Coronavirus. We are not experiencing any issues with suppliers of medicines.

We will continue to provide families with a supply of up to three months of non-PBS medicines and one month of PBS medicines at a time.

Families should visit their local pharmacy for supplies of PBS medicines.

The PCH Outpatient Pharmacy can only provide medicines to PCH patients with a valid PCH prescription written by a PCH prescriber.

Who we are

PCH Pharmacy Department uses world-leading technology and automation systems to provide safe and efficient pharmaceutical services to inpatients, outpatients, carers and healthcare professionals across all clinical areas at PCH.

We supply medications to all areas of the hospital, and provide a compounding service, clinical trials research facility and education and training programs for PCH pharmacy staff. We also operate the Therapeutic Goods Administration licensed WA Hospitals Central Pharmaceutical Manufacturing Facility (AUSPMAN), which formulates and supplies pharmaceutical products to local and interstate hospitals.

Your child’s health is our primary focus. We work closely with other members of their healthcare team to ensure the best possible outcomes.

Services we provide

The PCH Pharmacy team helps your child by:
  • Providing important information, and answering questions, about your child’s medications.
  • Coordinating and supplying new and ongoing medications after an outpatient appointment, on the ward and on discharge. Please see below for more information about ordering and collecting medications.
  • Conducting regular reviews throughout their hospital stay, in collaboration with other members of their healthcare team, to ensure they are receiving the safest and most effective medication.
  • Offering a pre-order service (where you can place an order for medications online ahead of time) and a postal service for regional (outside of the Peel region) and remote patients.
  • Answering your questions after your child is discharged from hospital through our Paediatric Medicines Information Service pharmacist.
  • Sourcing medications from overseas if necessary. 
  • Preparing sterile medications onsite for inpatients (e.g. injectable medications, intravenous parenteral nutrition feeds, eye drops).
  • Facilitating clinical trials and research into new medications. 

Where can I collect my child’s medications?

Our Outpatient Pharmacy provides medications and advice for children attending any PCH outpatient clinic.

Our Oncology Pharmacy is available for oncology patients to obtain medications and related advice from specialist oncology pharmacists.

You can order your child’s medication ahead of time by emailing us a copy of their prescription and the following details: 

carer details 

Full name
Phone number

Child’s details

Full name
Patient identification
number (UMRN)
Date of birth 

Medication details
Medication name
Number of months’ supply required (maximum of
1 month PBS and up to 3 months non-PBS) 
Estimated date of collection (allowing
at least three business days’ notice
to ensure that prescriptions are dispensed
and ready for collection)


  • Please attach a scanned or digital photo of each of the prescriptions your require to your email. 
  • If the prescription is new, you will need to attach the patient/pharmacist prescription form. 
  • If the prescription has been dispensed or deferred at least once before, we will need the patient pharmacist prescription form and the yellow repeat form. 

To avoid delays, please ensure you include all of the details necessary for us to process your request.

After emailing the PCH Dispensary, you will receive an automated reply confirming that your email has been received. When your child’s outpatient prescription is ready for collection, we can send you an SMS to notify you.

Please remember to bring your child’s original prescription plus any repeat prescriptions with you to the dispensary as without these, you will not be able to collect your child’s medication. 

How you can help us

Other medications

Please tell us about any other medications your child may be taking. This includes any other medicines prescribed by your GP or Specialist, vitamins, supplements, herbal remedies, inhalers, creams or items bought from a pharmacy or health food store. Please also bring your Medicare, Concession and Safety Net cards when you come to collect your child’s medications.

Before coming to hospital 

Remember to bring all your child’s medications to the hospital, and show them to your ward pharmacist on admission. This helps us assess your child’s complete medication regimen on the ward. 

Important information 

Advise us of any allergies or drug reactions you or your child may have experienced.

Help! I have a question regarding my child’s medication

If you are outside the hospital

Call our Paediatric Medicines Information pharmacist, who is available to answer any queries you may have regarding your child’s medications.

Contact us on (08) 6456 0190, select option 1

Operating hours: Monday – Friday, 8:45am – 5:00pm

24 hours Australia-wide – Poisons Information Centre (Phone: 13 11 26)

If you are in the hospital

Ask to speak to a pharmacist either on the ward or at the Outpatient or Oncology Pharmacies.


Paediatric Medicines Information Service
8.45am - 5pm, Monday to Friday
Closed public holidays

Outpatient Pharmacy
8.45am - 5pm, Monday to Friday
Closed public holidays

Oncology Pharmacy
8.30am - 5pm, Monday to Friday
Closed public holidays

Pharmacy reception
8.30am - 5pm, Monday to Friday
Closed public holidays


Outpatient Pharmacy and Pharmacy reception: Level 1 (take the Pink Lifts).

Oncology Pharmacy: Level 1 (take the Green Lifts). 

View the PCH map for more information.

Contact us

Paediatric Medicines Information Service
Phone: (08) 6456 0190, Option 1 

Outpatient Pharmacy
Phone: 6456 0190, Option 2 

Oncology Pharmacy
Phone: (08) 6456 0190, Option 3 

Pharmacy reception
Phone: (08) 6456 0190, Option 4

Related links

For Families and Carers

Common Questions about Medicines

Role of hospital pharmacists

National Prescribing Service for Consumers

For Health Professionals

The Society of Hospital Pharmacists of Australia (SHPA)

Work With Us (WA Health Careers)