Changes to PCH metropolitan home delivery service

PCH Pharmacy offers home medication delivery for:

  • patients and families in regional, rural and remote areas (free of charge); and
  • patients and families in the greater Perth metropolitan area ($20 fee applies).

Over the last 12 months, in response to pandemic restrictions, PCH Pharmacy has been waiving the delivery fee for medication delivery to patients and families in the greater Perth metropolitan area. This was due to high COVID-19 community transmission and significant restrictions to visitor access on the PCH site.

In line with the end of the WA State of Emergency and pandemic restrictions to travel and movement, the metropolitan home medication delivery service will return to the standard $20 charge (per delivery) from the week commencing Monday 13 February 2023.

Please note, medication deliveries to regional, rural and remote areas will continue to be provided free of charge.

Physical collection from PCH Pharmacy remains available between 8:45am and 5pm Monday to Friday (excluding public holidays).


Who we are

PCH Pharmacy Department uses world-leading technology and automation systems to provide safe and efficient pharmaceutical services to inpatients, outpatients, carers and healthcare professionals across all clinical areas at PCH.

We supply medications to all areas of the hospital, and provide a compounding service, clinical trials research facility and education and training programs for PCH pharmacy staff. We also operate the Therapeutic Goods Administration licensed WA Hospitals Central Pharmaceutical Manufacturing Facility (AUSPMAN), which formulates and supplies pharmaceutical products to local and interstate hospitals.

Your child’s health is our primary focus. We work closely with other members of their healthcare team to ensure the best possible outcomes.

Person at PCH Pharmacy reception

Services we provide

The PCH Pharmacy team helps your child by: 

  • Providing important information, and answering questions, about your child’s medications.
  • Coordinating and supplying new and ongoing medications after an outpatient appointment, on the ward and on discharge. Please see below for more information about ordering and collecting medications.
  • Conducting regular reviews throughout their hospital stay, in collaboration with other members of their healthcare team, to ensure they are receiving the safest and most effective medication.
  • Offering a pre-order service (where you can place an order for medications online ahead of time) and a postal service for metro, regional (outside of the Peel region) and remote patients.
  • Answering your questions about medications for your child through our Paediatric Medicines Information Service pharmacist.
  • Sourcing medications from overseas if necessary. 
  • Preparing sterile medications onsite for inpatients (e.g. injectable medications, intravenous parenteral nutrition feeds, eye drops).
  • Facilitating clinical trials and research into new medications. 

Collecting your child’s medications

Outpatient and Oncology Pharmacy

The PCH Pharmacy provides medications and advice for any child attending a PCH Outpatient clinic.

Parents and carers can also use the online medication ordering service to pre-order their medications and collect at a convenient time or have them delivered to their home. 

For locations and opening times, please refer to 'Hours and Location'.

What you need to provide

When you come to have a prescription filled with us, you will need to provide us with the following items.

  • Advice on any previous allergies or drug reactions your child may have had or has
  • Identity cards: Medicare, Concession and Safety Net cards
  • Details of other medications your child might be taking. This includes:
    • Prescribed by your GP or specialist
    • Vitamins
    • Supplements
    • Herbal remedies
    • Inhalers
    • Creams
    • Items bought at a Pharmacy or Health Food store.

For urgent supply

For urgent supply of medications, please visit PCH Pharmacy in person. Refer to 'Hours and Locations' for details. You may need to wait for your medications to be prepared.

Medication pre-ordering

You can order your child’s medication ahead of time via our medication pre-ordering service. This service includes collection or home delivery. Please ensure you bring your child’s original prescription when collecting medications in person.

Find out more about our Medication pre-ordering service.

Home delivery

PCH Pharmacy offers home delivery for:

  • Regional, rural and remote patients (free of charge)
  • Metropolitan and Greater Perth Regionpatients ($20 fee applies).

Once you have submitted your pre-order, please mail your original prescriptions to PCH (Perth Children’s Hospital, Outpatient Pharmacy, Locked Bag 2010, Nedlands WA 6909) immediately. For urgent supplies, please use Express Post.

Find out more about our home delivery service on our Medication pre-ordering service webpage.

Need some advice?

If you are outside the hospital

Call our Paediatric Medicines Information pharmacist, who is available to answer any queries you may have regarding your child’s medications.

Contact us on 6456 0190, select option 1 

Operating hours: Monday – Friday, 8:45am – 5pm

24 hours Australia-wide – Poisons Information Centre (Phone: 13 11 26)

If you are in the hospital

Ask to speak to a pharmacist either on the ward or at the Outpatient or Oncology Pharmacies.

Contact us

Paediatric Medicines Information Service
Phone: 6456 0190 (Option 1)

Outpatient Pharmacy
Phone: 6456 0190 (Option 2)

Oncology Outpatient Pharmacy
Phone: 6456 0190 (Option 3)

Pharmacy Reception
Phone: 6456 0190 (Option 4)

Hours and Location

Paediatric Medicines Information Service

  • Monday – Friday, 8.30am – 5pm
  • Weekends and public holidays: Closed

Outpatient Pharmacy 

  • Level 1, turn right out of the Pink Lifts
  • Monday – Friday, 8:45am – 5pm
  • Weekends and public holidays: Closed

Oncology Outpatient Pharmacy

  • Level 1, near the entrance to Ward 1A
  • Monday – Friday, 8:30am – 5pm
  • Weekends and public holidays: Closed

Provided services