Compliments and complaints
We welcome your feedback, both positive and negative. It helps us provide you with a better service that meets our vision of healthy kids, healthy communities.
Sharing a compliment
We love to hear when one of our staff or teams have gone above and beyond when caring for your child in hospital. All compliments are shared with the staff member or team mentioned, and sometimes we share them on social media (with your permission!).
Stars of CAHS - nominate a staff member
If you feel a CAHS or PCH staff member has shown exceptional performance in the demonstration of the CAHS values of compassion, collaboration, equity, respect, excellence and accountability, you can nominate them for a Stars of CAHS Award.
Find out more about nominating one of our staff.
Making a complaint
Speak to someone first
We encourage you to discuss your concerns directly with the person, their manager, ward or department first. It’s the quickest and easiest way to resolve an issue.
Still concerned?
If you don’t feel like your issue has been addressed, you can complete our online feedback form or contact our Consumer Engagement team.
Worried about your child’s condition?
We recognise that as parents and carers, you know your child far better than us. If your child is in hospital and you are worried that they are becoming more unwell, you should tell a nurse or doctor straight away.
If you have spoken to their nurse or doctor and are still worried that they becoming more unwell, you can escalate your concerns with Aishwarya's CARE call.
MySay Healthcare survey
The statewide MySay Healthcare Survey measures a patient’s experience of the care and treatment they received as a public hospital patient.
If your child was recently an overnight or day procedure patient at Perth Children’s Hospital, you may receive an SMS inviting you to participate in this brief (five minute) online survey.
We encourage you to complete the survey to let us know your thoughts on the care you received. Information gathered for the survey will help us identify where we are performing well and where we can improve care for future patients.
If you have questions about how to complete the survey or want more information please email CAHS.Consumers@health.wa.gov.au.
What we do with your feedback
What we will do with your feedback
Respond
Once we have received your feedback, we may contact you to talk to you about your experience. All compliments are fed back to the relevant areas and shared with staff. All complaints are acknowledged within five working days, investigated and responded to within 30 working days. If there is a further delay due to the complexity of your feedback, we will let you know.
Take action
Your feedback drives improvements to the services we provide to children and families of Western Australia. Complete our online feedback form here.